Privacy Policy

Last updated: September 20, 2026

Hoi An Laundry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you use our website or contact us for laundry services.

1. Information We Collect

When you contact or book with Hoi An Laundry, we may collect information such as:

  • Your name
  • Phone number
  • Email address
  • Pickup and delivery address or location
  • Booking or service details
  • Messages or inquiries you send to us

We only collect information that is reasonably necessary to provide our services and communicate with you.

2. How We Use Your Information

We may use your personal information to:

  • Respond to your inquiries
  • Arrange laundry pickup and delivery
  • Process and manage your laundry service
  • Contact you regarding your booking or order
  • Provide customer support
  • Improve our website and services
  • Prevent fraud, misuse, or security issues
  • Comply with applicable legal requirements

We do not sell your personal information.

3. Sharing of Information

Hoi An Laundry does not sell or rent customers’ personal information to third parties.

We may share limited information with service providers when necessary to operate our website, process communications, or provide our services. Such information is shared only when reasonably required for those purposes.

We may also disclose information when required by law or a competent authority.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website, and improve our services.

We may also use services such as Google Analytics and Google Ads to measure website traffic and advertising performance. These services may use cookies or similar technologies in accordance with their own privacy policies.

You can control or disable cookies through your browser settings.

5. Google Ads

We may use Google Ads to promote Hoi An Laundry.

Google may use cookies and related technologies to measure advertising performance, understand interactions with our website, and provide advertising services.

For more information about how Google handles information, please refer to Google’s Privacy Policy.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Our website uses HTTPS encryption to help protect information transmitted between your browser and our website.

Access to customer information is limited to authorized personnel who need it for legitimate business purposes.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, or comply with legal obligations.

8. Your Rights

You may contact us if you would like to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information where applicable
  • Ask questions about how your information is used

We will respond to reasonable privacy requests in accordance with applicable laws.

9. Third-Party Links

Our website may contain links to third-party websites or services. Hoi An Laundry is not responsible for the privacy practices or content of those third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Hoi An Laundry
Hoi An, Vietnam
Website: https://hoianlaundry.com/
Email: hoianlaundryservice@gmail.com
Phone / WhatsApp: +84 397-204-904